Collaborate on helpdesk tickets in Outlook

Public Folder HelpDesk for Outlook 10.0

by kalmstrom.com Business Solutions 		Home :: Business :: Helpdesk & Remote PC
Public Folder HelpDesk for Outlook 10.0 100% Safe Certified 4 Stars
Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.
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Helpdesk, Outlook, Issue Tracking, Support, Call center, computer support, group support, help desk software, itil, IT help desk, customer support, help desk management, essential statistics, help statistics, software support, help desk solution
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Public Folder HelpDesk for Outlook Info
Downloads: 29 / 1 (year / month)
Updated: 29-03-2009 11:04:11 GMT
Released: 16-09-2008 
Language: English, Czech, Danish, Finnish, French, German, Greek, Italian, Polish, Portuguese, Spanish, Swedish, Turkish 
Platform: Windows2000, WinXP, Windows2003, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate 
Requirements: Exchange Server 5.5 or later 
Install: Install and Uninstall 
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